Interviewing skills
Ask. Clarify. Check.
See examples of neutral questions, then practise improving your own approach to an interview.
Professional online training · Australia
Conducting Workplace Investigations
A fair process. Careful evidence.
Findings you can explain.
An online workplace investigation course for HR professionals, managers and emerging investigators in Australia. Build your skills from the first complaint to the final report, with worked examples and practical assessment.
$990 AUD including GST · per person
12 months access from enrolment. Designed for HR teams, managers and emerging investigators.Meet your learning journeyCourse introduction · 1 min 12 sec
Read the introduction transcript
When a workplace concern lands on your desk, knowing where to begin matters. Synergy Training Academy offers a practical online course for HR professionals, managers and emerging investigators. Start with the foundations, then build your understanding of the investigation process, one step at a time. Explore how to assess complaints, plan enquiries, conduct fair interviews and manage evidence. Learn to test information, explain your findings and write a structured investigation report. Clear explanations, narrated examples and visual guides support your learning, with practical activities throughout. Work through fictional scenarios and knowledge checks before the final practical assessment. Prepare a case portfolio and take part in an arranged observed interview. Successful completion requires assessment approval, so the focus is on applying what you learn, not simply watching videos. Study the learning materials at your own pace, with an agreed appointment for observed assessment. Explore the curriculum and watch a real lesson sample below. Conducting Workplace Investigations, from Synergy Training Academy. Nine hundred and ninety Australian dollars, including GST. Explore the course and enrol today.
Afterpay available for individual enrolmentsPay in 4 with Afterpay. For eligible individuals buying for themselves. Excludes company purchases and organisation places.
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OnlineSelf-paced learning + arranged assessment
6 + 10Foundation lessons + core modules
PracticalCase portfolio + observed interview
Completion certificateSubject to assessment requirements
Build understanding. Then build capability.
Know what to do.
Understand why it matters.
Workplace investigations involve people, evidence and decisions that need careful explanation.
This course starts with the language and foundations, then guides you through planning, interviews, evidence, findings and reporting. You will practise with fictional cases before demonstrating your learning in the final assessment.
No prior investigation experience is assumed. You will need to read, write and discuss workplace scenarios in English and use online learning and document tools.
See the training before you enrol
More than information.
A chance to put it into practice.
These are actual visuals from the course. Each has a teaching purpose: explain a process, demonstrate a technique or help you apply your judgement.
Report-writing practice
Make your reasoning visible.
Work through the connection between evidence and findings, with report-writing exercises and feedback.
Watch a real lesson sampleInterviewing · 1 min 26 sec
Read the sample video transcript
ASK. CLARIFY. CHECK. — TEACHING SAMPLE Illustrated teaching sample narrated by Emma, an Australian AI voice. Use alongside the full interview lesson and practical exercises. Ask. Clarify. Check. In a workplace investigation, your questions should help someone explain their own account. Let us compare a leading question with an open question. Notice the assumption He was angry with you, wasn’t he? That question supplies an interpretation and invites agreement. It may shape the answer before you have heard the person’s account. Start with an open invitation Instead, ask: Please talk me through what happened. Listen without rushing to fill a pause. Let the person describe events in their own words. Then clarify the detail Then clarify: What words do you remember hearing? Ask one question at a time. Distinguish what they personally heard from what someone else later told them. Your turn Your turn. She deliberately excluded you, didn’t she? How could you ask about what happened without assuming intention? Pause the video and try your own wording. One possible starting question One possible starting question is: Please describe how the meeting invitations were arranged. Follow up on the answer and explore other explanations. An open question is a starting point, not the whole enquiry. Check your understanding Finally, summarise what you understood and invite corrections. Ask, clarify, check. Use this pattern alongside the full interview guidance and practical exercises.
01Understanding workplace investigations
Recognise the purpose of an investigation, the people involved and the limits of your role.
Three topics · Knowledge check · Practical application02Receiving and assessing complaints
Receive a concern carefully, identify urgent issues and choose an appropriate response.
Three topics · Knowledge check · Practical application03Planning and scoping an investigation
Turn concerns into clear allegations, define scope and build an evidence plan.
Three topics · Knowledge check · Practical application04Procedural fairness and natural justice
Plan fair communication and give people a meaningful opportunity to respond.
Three topics · Knowledge check · Practical application05Conducting professional interviews
Prepare, ask neutral questions, follow up and verify the interview record.
Three topics · Knowledge check · Practical application06Gathering and managing evidence
Preserve context, record provenance and organise information securely.
Three topics · Knowledge check · Practical application07Evaluating evidence and making findings
Test competing accounts, weigh evidence and explain uncertainty.
Three topics · Knowledge check · Practical application08Writing professional investigation reports
Connect allegations, evidence, analysis and findings in a clear, reasoned report.
Three topics · Knowledge check · Practical application09Communicating outcomes and next steps
Distinguish investigation findings from decisions and plan responsible handover.
Three topics · Knowledge check · Practical application10Practical simulation and final assessment
Apply your learning to a fictional case portfolio and an observed interview.
Three topics · Knowledge check · Practical applicationDemonstrate what you have learned
Practice builds towards
a practical assessment.
Watching videos is one part of the learning. The completion pathway also asks you to apply the process and explain your decisions.
Learn and practise
Work through the lessons, examples and knowledge checks. Use feedback to address gaps in your understanding.
Demonstrate your skills
Prepare a fictional case portfolio and take part in an arranged observed interview. Explain your evidence and reasoning.
Receive assessment feedback
Your assessor reviews your performance. Complete any required further work before meeting the certificate requirements.
Initial assessor: Glen Thomasen, CEO, Synergy Workplace Investigations.
The final assessment includes a fictional case portfolio and an arranged observed interview. We aim to provide assessment feedback within 5 business days of receiving the complete work required for assessment. Observed interviews are arranged separately.
Recognise your achievement
A professional record
of your completion.
The certificate recognises successful completion of the course and its assessment requirements.
This is professional training, not a nationally recognised qualification or an investigator licence. Applicable licensing, legal and employer requirements still need to be checked.
Unissued certificate artwork shown. Your name and completion date are added after successful completion.
Choose with confidence
Clear inclusions.
No surprises at checkout.
Your course fee is $990 AUD including GST per person. It covers six foundation lessons, ten core modules, knowledge checks, practical assessment and a certificate on successful completion.
12 months access from enrolment (365 days). Study the learning materials at your own pace and arrange your observed interview with your assessor. If you need more time, contact Glen before your access expires; extensions are considered individually.
We aim to reply to support enquiries within 2 business days and provide assessment feedback within 5 business days of receiving the complete work required. Business days exclude weekends and Queensland public holidays.
Optional course companion · Save $50
Add the digital book for $49
Conducting Workplace Investigations: A Practical Guide
40 chapters across seven parts, with worked examples and a connected fictional case.
$99 separately $49 with your course
Course $990 + book $49 = $1,039 AUD including GST.
The book is optional. This offer applies to one digital book purchased with an individual course enrolment in the same order.
Enrol + add the book · $1,039Developing your team?
Purchase separate learner places for your employees. Your organisation manager can invite employees and review their learning progress; practical assessment remains with Synergy.
| Places per order | Price per person |
|---|---|
| 1–4 | $990.00 |
| 5–9 | $940.50 |
| 10–19 | $891.00 |
| 20+ | Request a quote |
How your employees get started
- Choose your places. Select your quantity and name your organisation’s training group.
- Invite your employees. Use your organisation dashboard to invite each learner.
- Employees sign in. Each person uses their own account and follows the course in order.
- Monitor progress. Review your organisation’s learning progress and identify who needs support.
Practical assessment and certificate approval remain with Synergy’s assessor.
Employees use their own accounts. A manager who also wants to study needs a paid learner place. Additional places can be purchased for an existing group; review the price displayed at checkout before paying.
Request a team quote ↗Your questions, answered
Before you begin.
Can I study around work?
The learning is designed to be self-paced. The observed assessment needs an agreed appointment. You have 12 months access from enrolment (365 days). Contact us before access expires if you need to discuss an extension.
Will I receive feedback?
Knowledge checks and worked exercises include learning feedback. Glen will initially assess the practical work and observed interview. We aim to reply to support enquiries within 2 business days and provide assessment feedback within 5 business days of receiving the complete work required. Observed interviews are arranged separately.
Does this cover every Australian workplace?
The course focuses on Australian workplace practice. Individual matters require checking the rules, authority and procedures that apply to that workplace.
Do I receive a certificate just for watching?
No. The completion requirements include practical work and satisfactory observed performance, with assessor approval. Follow the assessment criteria and instructions supplied in the course.
What if I need further practice?
The course includes examples, practice tasks and feedback. Use the assessment feedback to identify further work. Contact Glen to discuss your support needs and any resubmission arrangements before enrolling.
Ready to build your
investigation skills?
$990 AUD including GST · 12 months access · practical assessment included