PRACTICAL TRAINING · DISABILITY SERVICES

NDIS reportable incident training

Build confidence in investigations and reporting.

A one-day intensive course for NDIS providers covering incident response, evidence, interviews and clear investigation reports.

Enquire about training

Speak with our team · 1300 664 341

COURSE AT A GLANCE

One day.
Practical investigation skills.

01   Face-to-face delivery
02   Seven hours · Brisbane
03   Group booking enquiries welcome

Practical learning
Incident and complaint handling skills.

Sector experience
Training grounded in disability services.

Useful resources
Investigation manual and course certificate.

Skills for handling complaints and incidents

NDIS REPORTABLE INCIDENT TRAINING

Managing complaints and incidents involves careful judgement, clear records and appropriate communication with participants, families and staff. This course helps provider teams understand the investigation tasks involved.

The course covers reportable incidents as well as other complaints, including deciding what enquiries are needed, interviewing people and writing a reasoned report.

Trainer: Chris Rice. Chris’s published experience spans direct care, senior management and board roles in disability and community services, together with investigation work. Read more about the team.

Contact Synergy to confirm the next available date, venue, pricing and group arrangements.

What the course covers

The learning programme follows the practical steps from receiving a concern through to reporting outcomes.

  • Recognising reportable incidents and identifying applicable notification timeframes.
  • Initial response, record keeping and risk management.
  • Supporting communication with participants, families and staff.
  • Planning a reportable incident investigation.
  • Interviewing, collecting and managing evidence.
  • Evaluating evidence, documenting findings and writing reports.
  • Handling other complaints and applying procedural fairness.

LEARNING PATH

From first response to a clear report

01

Recognise and respond

Identify concerns, immediate priorities and reporting requirements.

02

Plan the enquiries

Define the issues, relevant information and interview approach.

03

Assess the evidence

Consider accounts, records and competing explanations.

04

Report clearly

Document findings and communicate outcomes appropriately.

PARTICIPANT FEEDBACK

Practical skills. Greater confidence.

Feedback from Synergy’s tailored investigation training in Hobart.

The training greatly improves your knowledge around how an investigation should be structured, including the lifecycle of an investigation and how to structure an investigation plan and final report.

George Hanlin
Senior Quality & Compliance Officer, Nexus Inc.

Read about the tailored Hobart workshop

PAST TRAINING FEEDBACK

Reportable Conduct Investigation Course

I think this course would be of great value to other managers within my team.

Danieka, course participant

YOUR QUESTIONS

Before you get started

Who is the course for?

NDIS provider teams involved in incident management, complaints, investigations and reporting. Contact us to discuss whether the content suits your team’s responsibilities.

What is included?

The published course inclusions are a comprehensive investigations manual, a course certificate, refreshments and ongoing general advice and support from Synergy. Confirm the arrangements for your booking.

How do we arrange a group booking?

Call 1300 664 341 or use our contact page to discuss participant numbers, course availability and pricing.

Are all reportable incidents subject to the same deadline?

No. Timeframes depend on the incident category and circumstances. Use the NDIS Commission’s current reportable incident guidance; do not wait for an investigation to finish before considering notification duties.

LET’S TALK THROUGH THE NEXT STEP

Build your team’s investigation capability

Enquire about the next course or discuss a group booking for your organisation.