SYNERGY WORKPLACE INVESTIGATIONS · AUSTRALIA

Disability support investigations & SIL quote audits

Careful enquiry with people and service quality in mind.

Discuss independent investigation support for disability service complaints and workplace concerns, or the scope of a Supported Independent Living (SIL) quote audit.

Discuss your matter

Speak with our team · 1300 664 341

A CLEAR PATH FORWARD

Clarify the concern.
Agree the right scope.

01   Understand the matter
02   Identify relevant records
03   Agree the next steps

Sector experience
Understanding disability service settings.

Sensitive handling
Consider participant and worker needs.

Defined scope
Clear questions and reporting boundaries.

Support for disability service providers

Investigations into disability support

Complaints in disability services can involve participants, families, support workers and organisational leaders. A clear investigation scope helps separate the alleged conduct, service concerns and workplace issues.

Synergy’s published team experience includes direct care, management and investigative work in disability support and community services. We can discuss the circumstances and identify suitable support.

If your enquiry concerns a SIL quote audit, contact us to discuss the records, purpose and review scope. Confirm the proposed deliverables before commissioning the work.

Start with the right questions

Immediate safety needs and any reporting duties should be considered alongside the proposed investigation.

  • What is alleged, and who may be affected?
  • What records, rosters, communications or incident reports are relevant?
  • What communication or participation support is needed?
  • Who is responsible for ongoing service delivery and workplace arrangements?
  • Are external reporting or regulator processes involved?
  • For a SIL quote audit, what specific questions and documents should be reviewed?

HOW WE WORK

A considered approach to the brief

01

Discuss the concern

Describe the complaint or audit enquiry and the people or services involved.

02

Agree the scope

Confirm the questions, records, responsibilities and proposed deliverables.

03

Examine information

Conduct the agreed enquiries or review with appropriate handling of sensitive material.

04

Report clearly

Explain findings within scope and identify matters requiring separate consideration.

YOUR QUESTIONS

Before you get started

Is an investigation the same as reporting an incident?

No. Registered providers need to address applicable notification duties separately. Refer to the NDIS Commission’s reportable incident guidance for current requirements.

Can you assist with staff bullying or misconduct complaints?

Discuss the matter with us. Our bullying and serious misconduct investigation services may be relevant to the workplace allegations.

What does a SIL quote audit include?

The scope and deliverables need to be agreed for the particular enquiry. Contact us with the purpose of the review and the relevant documentation requirements.

Do you provide training?

See our NDIS reportable incident training for investigation, evidence and reporting skills.

LET’S TALK THROUGH THE NEXT STEP

Discuss your disability services enquiry

Tell us whether you need complaint investigation support, training or to discuss a SIL quote audit.