We are specialists in conducting investigations within the disability support environment. Whether it be NDIS SIL Quote audits and investigation of general client complaints, nothing is too complex for our expert consultants.



Since the introduction of the National Disability Insurance Scheme (NDIS), accountability with regard to SIL care hours against quoted hours has become a major concern for many supported independent living (SIL) services and their clients.

More than ever before, clients are asking questions about the level of care they or their loved ones are receiving and whether this marries up with the dollar value received from the NDIS to support their care. And providers worry that incorrect SIL quotes might result in lost revenue if quoted hours don’t cover the level of service they provide. Our disability support investigation specialists have seen an increase in the number of requested SIL quote-related audits since NDIS was introduced.

It can be difficult to know whether your SIL quotes match up with the actual care hours and resources allocations funded by NDIS and the work required to conduct internal audits is usually too onerous for busy and understaffed providers. That’s where our expertise comes in. We can take the task off your hands and conduct the audit for you, providing you with useful information such as;

  1. Where the shortfalls are
  2. Whether the SIL quote aligns with the client’s support needs and goals
  3. Whether your worker/participant ratios are correct
  4. Whether quotes accurately account for changes in support worker award rates
  5. Whether quotes reflect average irregularities in support such as cancelled outings/hospital visits etc…



Our specialist investigators have conducted hundreds of investigations resulting from client complaints. We’ve investigated allegations of;

  1. Sexual assault/misconduct
  2. Incorrect care practices
  3. Neglect
  4. Poor sanitary conditions
  5. misuse of client personal funds
  6. workplace bullying
  7. Client abuse/bullying
  8. Theft of personal property


Contact us today for an obligation-free consultation.