If it isn’t managed early and effectively, workplace conflict can fester and become a major problem down the track.
That’s why it is vital, as a manager, to be able to detect signs of early conflict within your team and know how to address the conflict effectively, bringing the parties together to resolve things effectively so everyone can get back to business.
In our latest podcast episode, we talk to long time business coach and workplace conflict resolution expert Dr Ellen Balke about ways for Human Resources professionals and managers to deal with workers in conflict.
The following topics are covered:
4.20: Initial steps for conflict resolution
15.20: How to get the warring parties to each accept responsibility for their part in the conflict
20.00: How to deal with personality disorders and passive aggressive behaviour
27.15: Early signs that conflict is brewing
27.45: Getting your workplace culture right
29.40: Supporting managers to better deal with workers in conflict
32.18: Getting to the root of the conflict and ‘calling the behaviour for what it is’.